Frequently Asked Questions
Do you create custom jewellery?
Yes. Alexandra Rose Designs specialises in handcrafted, one-of-a-kind jewellery. If you have an idea for a custom piece, we’d love to discuss it with you.
Are your pearls genuine?
Yes. We use genuine freshwater pearls, carefully selected for their quality, lustre and individuality.
Do you use natural opals?
Where stated, our jewellery features genuine Australian opals. Each stone is unique, making every piece special.
How long will it take to receive my order?
Orders are usually dispatched within 2–5 business days. Custom-made pieces may take longer depending on the design and materials required.
Do you offer gift wrapping?
Yes. If your purchase is a gift, please let us know when placing your order and we will package it beautifully.
How should I care for my jewellery?
Please refer to our Jewellery Care & Returns page for detailed care instructions.
Can I return my purchase?
Please refer to our Jewellery Care & Returns page for our returns policy.
Where is Alexandra Rose Designs based?
Alexandra Rose Designs is proudly based in Canberra, Australia.